FAQs

Frequently asked questions

GENERAL

What are your hours of operation?


Monday-Friday 10:00am-4:30pm EST *Please allow up to 24-72 business hours for a response to your inquiry*




What is your turn around time?


-Turn around time for graphic design is up to 14-21 business days. -Turn around time for custom website design is 4-8 business weeks. Business bundle deals can take up to 6-12 weeks or more depending on how many porjects requested. Please keep in mind that these turnaround times do not include holidays and weekends. *(A rush fee can be applied if necessary) If any turn around time needs to be changed or delayed, you will be informed via email.




What is the refund policy?


To make sure that the designer is compensated for their time, and commitment all retainers and fees are non-refundable. There are 2 allowed revisions per client to be sure that we will provide each client the design they envision, and make sure each client is happy with their design. Revisions consist of minor changes, any drastic changes/new requests to the design are not included in revisions (it will result in an additional fee) If you would like a specific theme or design layout be sure to send over a reference to be sure that the designer can bring your vision to life. Revisions for logos and flyers can take up to 1-6 business days depending on the depth of the revision. Revisions on website depend on the depth of the revision. If you would like to add any additional changes or new design request that was not provided in the intitial inquiry or consultation, there will be an addtional fee ranging between $50 or more depending on the request (i.e; website design or logo development).




Can I schedule a phone consultation?


Yes you may schedule a phone consulation with us for your branding. We do charge a fee for consultations, additional details are on our consultations page.




How many drafts and revisions are offered?


The designer allows two revisions for each project. Revisions consist of minor changes, any drastic changes to the hair or a design template are not included in revisions (it will result in an additional fee) If you would like a specific theme or design layout be sure to send over a reference to be sure that the designer can bring your vision to life. Revisions can take up to 1-4 business days depending on the depth of the revision. If you would like to add any additional changes or new design request that was not provided in the intitial inquiry or consultation, there will be an addtional fee. (this does not include giveaways)




Communication (Can I send you a dm instead?)


To prevent hearsay and protect both the client and the designer; all communication must be via email ONLY. If you email us and it is not within of our business hours, please refrain from sending a dm to us on social media. We understand how exciting the design process is and we absolutely appreciate you for allowing us to work with you on your design; Please try best to wait until business hours to receive a response.





GRAPHIC DESIGN

What formats I receive? (logos, flyers, etc)


Each client will receive a .png file which is great for transparent backgrounds/watermarking, a .jpg file, and a, EPS/Ai, or PSD file which is used for printing on a larger scale (i.e; banners, t-shirts, etc.)




Do I have ownership rights?


Designer grants to Client a non-exclusive license of product(s) produced with and for Client for personal or business use only so long as Client provides Designer with payment in full. Personal/business use includes, but is not limited to, use within the following contexts: 1. Any disclosure to a third party, copying or republishing any portion of the Deliverable or its contents is strictly prohibited and constitutes infringement. 2. The rights granted to Client are for usage of the Final Art and designs in its original form only. Client’s use of the Final Art by Client at any other time or location, or for another project or outside the scope of the rights specifically granted herein shall require full payment. In the event that any copyrighted work(s) are created as a result of the Services provided by Designer in accordance with this Agreement, Designer owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Designer and may be used in the reasonable course of Designer's business. Client continues to own any and all proprietary information it shares with Designer during the term of this Agreement for the purposes of the Agreement. Designer has no rights to this proprietary information and may not use it except to complete the Graphic Design services. Upon completion of the Agreement, Client will own the final Graphic Design Deliverables. While Designer will customize Client’s Graphic Design Deliverables to Client’s specifications, Client recognizes that Graphic Designs generally can have a common structure and basis. Designer continues to own any and all template designs it may have created prior to this Agreement. Designer will further own any template designs it may create as a result of this Agreement.




Can I get a custom design without consulting first?


Each client must schedule a consultation or discuss via email with the designer first to have a clear full understand of their vision for their design.




What does my revision consist of?


Revisions for logos are minor changes to color or removal of an item. If you would like a new request that was not included in the original design agreement, there will be an additional fee.




Revisions


There are 2 revisions per design, any additional revision will result in a additional fee. Revisions consist of minor changes, any drastic changes to a design project are not included in revisions (it will result in an additional fee) If you would like a specific theme or design layout be sure to send over a reference to be sure that the designer can bring your vision to life. Revisions can take up to 1-6 business days or more depending on the depth of the revision. If you would like to add any additional changes or new design request that was not provided in the intitial inquiry or consultation, there will be an addtional fee.





WEBSITE DESIGN

What do I need to have a custom website?


To be sure that your website looks absolutely great, there is necessary content that is required before the designer can start on any custom website design (photos, text, etc). Each company has different content requirements (in example; a interior design company is different than a makeup company). The client may research other competitors that are similar to them to review their website to see get an overall idea for what is needed. If the client needs assistance with writing content, the client may hire a writer to write up content. The client understands that the designer is not responsible for content. Content is the responsibility of the client. All photos must be professional. Please do not send screenshots that will need cropping/editing. Also, all text must be prepared in a Word document (i.e; Microsoft word or google docs). Be sure to make sure that there are no grammatical errors before emailing to the designer.




I don't have professional photos, what do I do?


NO WORRIES! If you don't have any professional photos, that is ok! GH Designs may be able to help provide you photography options for an additional fee. Please email support@glamhausdesigns.com for more inquiries.




I would like a custom website. What is the process?


First each client must schedule a consultation. During the consulation, the designer will send you a questionnaire that will go over your design expectations, and your brand details. It is very essential to answer all questions in the questionnaire with detail so the designer can be sure to create the layout you vision. After contract has been signed and payment has been made, the turn around time for each website is 4-8 weeks.




What is a domain name?


A domain name is your website name (i.e; www.glamhausdesigns.com). A domain name is the adress where internet users can access your website. If you would like to purchase a domain, you can purchase one on GoDaddy, Google, Namecheap, or BlueHost.




Will I be able to maintain my website?


Yes, we are absolutely sure that each website is build on platforms where our clients can easily make their own edits, and changes like adding new products or photos.




Can GH Designs maintain my website instead?


Yes if you would like us to manage your site, you can hire us to do so. We offer a maintenance package for clients who would like to make sure their website is readily updated and welcoming to keep customers returning for more!




Website Revisions


There is a 1 revision limit per page, any additional revision will result in a additional fee. Revisions consist of minor changes, any drastic changes to a design template are not included in revisions (it will result in an additional fee) If you would like a specific theme or design layout be sure to send over a reference to be sure that the designer can bring your vision to life. Revisions can take up to 6 business days or more depending on the depth of the revision. Please keep in mind that Website revisions may take longer depending on the request. If you would like to add any additional changes or new design request that was not provided in the intitial inquiry or consultation, there will be an addtional fee.




Additional Charges


Some things may fall outside of the scope of a project in our package pricing, such as: -SEO Services -Timeline -Graphics such as optins, sidebar graphics, etc -Additional Coding & Customizations of a theme such as changing the original layout of a premium template and adding additional widget sections or tables which require the help of the coder. Some themes are easier to update than others but the designer will be very clear in the communication if something like this does come up. The designer will not make any changes that incur additional charges, unless the designer receives the client's approval first. In the event that the initial retainer amount and full rate does not fully cover the development time spent on the project (rate per hour), and other expenses related to development of the project, than additional payment will be due.





PAYMENT OPTIONS

Do I have the option to pay a deposit payment plan?


Yes, we allow payment plans and/or deposit options for designs $500+. Which will allow you to make a deposit, or use a payment plan to pay a retainer and then make payment as scheduled in the signed agreement.




Website/Project Payment plan


If you would like to be placed on a website or project payment plan, please keep in mind that your design must be paid in full before revision requests or finalization. This is to make sure that the designer is fairly compensated for work completed and their time committed to the project.




Timeline fees


If the timeline falls out of the original timeline agreed; the designer will charge additional fees. This is to make sure that the designer is fairly compensated for their time and hours committed to the project. (i.e hourly rate, etc)